FAQ

This folder is for more involved user questions, including dealing with common problems.

What happens if I send an ‘invite’ to an anonymous profile?
You CAN send invites to anonymous profiles to encourage them to connect with your firm.  If you do, the following occurs: The people you send invites t...
Mon, 20 May, 2024 at 2:07 PM
How do I close an assignment but keep it able to appear in reports?
Your Ezekia administrators can create a new assignment status such as ‘Closed’ or ‘Completed’, and optionally a Pipeline tag for candidates such as ‘Placed’...
Thu, 24 Jul, 2025 at 8:48 AM
How can I archive or delete records?
Archiving allows you to remove Company and Project records from your system, yet still restore them if you need to. Archived records will not appear on any ...
Wed, 18 Mar, 2026 at 8:29 AM
Why can't I see the Download button in query builder?
As there are security implications in allowing everyone to download to a spreadsheet, Ezekia Admins can control who has access to Download results from Quer...
Mon, 20 Apr, 2026 at 2:49 PM
Restricting Access to Projects
Projects can be restricted by ticking this box on the Owners tab of a project: Administrators can control exactly who can see assignments, but the defau...
Mon, 8 Dec, 2025 at 11:51 AM
Setting up a custom Word report with candidates listed under each pipeline status
To use the feature, the ${candidates.pipelineTag.heading} key must appear in the candidate table header row. The header row will be repeated for each change...
Fri, 22 Apr, 2022 at 10:44 AM
What software versions do I need on my computer?
The Ezekia platform itself should run on any modern browser, including on mobile phones. The outlook extension is designed to run on MS Office 365 (includi...
Mon, 25 Apr, 2022 at 2:50 PM
In custom Word reports, how do I stop the dash from showing?
If you insert a ‘?’ character as per the example, for most fields, no dash will be displayed if there is no data for it.   You need to be careful with punc...
Mon, 25 Apr, 2022 at 2:56 PM
How to add an 'external' user
This article is aimed at Administrators.  Unlike standard researchers, External users can only see and use the assignments they are specifically authorised ...
Mon, 25 Apr, 2022 at 3:03 PM
Why can't I display/open PDF documents in Chrome?
If you are having difficulty viewing PDFs within Ezekia when using Google Chrome, such as getting a message stating: 'This content is blocked. Contact t...
Mon, 28 Apr, 2025 at 2:54 PM