FAQ

This folder is for more involved user questions, including dealing with common problems.

Why don’t CVs always get parsed accurately?
We use a market-leading, best-in-class parsing service to decode the contents of CVs and enter the data into the relevant fields in Ezekia. While this ser...
Wed, 26 Mar, 2025 at 8:26 AM
Why do my custom Word reports keep repeating the same candidates?
The cause of the multiple lines for the same person is usually ‘multivalued’ items; fields where more than one value could be stored like education, pipelin...
Thu, 3 Feb, 2022 at 11:24 AM
How do I resolve a request to be removed when I cant find the person?
As you can't find them on the system, you can reply from Ezekia saying that you cannot find them and asking them for more details about their profile. ...
Tue, 8 Feb, 2022 at 9:21 AM
How can I hide the Chrome extension if it is in the way?
You can close the extension and re-open it when necessary.  In Chrome, click the jigsaw icon (1).   It may also look like the below image: Click the Ezek...
Fri, 27 Dec, 2024 at 11:16 AM
How can I update lots of records at once?
Administrators can use the spreadsheet import process, which will update lots of records in one go.  1.  Use query builder on the People area to get a l...
Tue, 3 Dec, 2024 at 3:47 PM
What happens if I send an ‘invite’ to an anonymous profile?
You CAN send invites to anonymous profiles to encourage them to connect with your firm.  If you do, the following occurs: The people you send invites t...
Mon, 20 May, 2024 at 2:07 PM
How do I close an assignment but keep it able to appear in reports?
I suggest that your administrators create a new assignment status of ‘Closed’.  You can then set this when the assignment has reached a conclusion.  This ke...
Thu, 10 Mar, 2022 at 8:57 AM
What are the Microsoft synchronisation rules?
For meetings, each time you visit a given meeting screen, a sync will happen. The same will be true for emails, although they will need to have selected to ...
Thu, 7 Jul, 2022 at 8:27 AM
How can I archive or delete records?
How can I archive or delete records? Person Records Person records can be deleted in two ways: From the People List Page: You can select one or mul...
Tue, 5 Nov, 2024 at 12:59 PM
Why can't I see the Download button in query builder?
As there are security implications in allowing everyone to download to a spreadsheet, a recent change was implemented so that only those permissions groups ...
Thu, 2 Jan, 2025 at 4:17 PM