FAQ

This folder is for more involved user questions, including dealing with common problems.

My DKIM settings are no longer valid.
You may have had some sort of system update or server change which has resulted in the required settings being lost on your website.  DKIM is used so th...
Mon, 4 Mar, 2024 at 10:26 AM
How can I reveal attachments on the client portal?
Attachments on candidate profiles are hidden by default on the client portal, but you can give access to them individually. If there are attachments for...
Fri, 10 Jun, 2022 at 4:13 PM
How do I set up automatic Project ID ranges?
You can set up number ranges in the Settings, Global page.  Scroll down the page to this section: If you already have project IDs set up with a sim...
Wed, 4 Dec, 2024 at 5:19 PM
Why cant I always see billing tabs on assignments?
You now need to be associated to an assignment in some way (by ownership, association or office group) to be able to see its billing details.  Your administ...
Mon, 13 Jun, 2022 at 1:33 PM
How do I copy records to a new assignment?
This can be done from an assignment candidate list.   Select everyone you want to copy over to another assignment, then in the row of buttons that appea...
Wed, 15 Jun, 2022 at 9:16 AM
Why can’t I see a candidate in the client portal?
Candidates not visible to firm user:  If you can see a candidate in the assignment candidate list, but not in the portal, it may be that the candidate has b...
Fri, 5 Jan, 2024 at 10:15 AM
How can I tell executives to register with my firm?
There are two choices:   1. You can give them the 'Not Actively Looking' (NAL) link to your firm.  You can find your firm's link on the Settin...
Mon, 24 Apr, 2023 at 9:49 AM
How can I obtain privacy/GDPR consent using Ezekia?
You can send an email to a person informing them that you are holding their data, using the Compliance page or the red shield icon on a profile (search the ...
Thu, 5 Jun, 2025 at 10:33 AM
How can I stop getting Compliance Notification Reminders?
By default, everyone in your firm will get compliance notifications - this relates to strict privacy rules in Europe, but obviously this is not so important...
Mon, 30 Oct, 2023 at 1:43 PM
What is the difference between suggested, client and assignment contacts?
You may see three different sections on an assignment contact screen.   Suggested contacts are people that have worked at the company at some point but ar...
Wed, 21 Sep, 2022 at 3:18 PM