FAQ

This folder is for more involved user questions, including dealing with common problems.

Who can see an assignment if it is Restricted?
Assignments can be restricted by ticking this box. Administrators can control exactly who can see assignments, but the default settings are as follows...
Wed, 6 Nov, 2024 at 9:58 AM
Setting up a custom Word report with candidates listed under each pipeline status
To use the feature, the ${candidates.pipelineTag.heading} key must appear in the candidate table header row. The header row will be repeated for each change...
Fri, 22 Apr, 2022 at 10:44 AM
What software versions do I need on my computer?
The Ezekia platform itself should run on any modern browser, including on mobile phones. The outlook extension is designed to run on MS Office 365 (includi...
Mon, 25 Apr, 2022 at 2:50 PM
In custom Word reports, how do I stop the dash from showing?
If you insert a ‘?’ character as per the example, for most fields, no dash will be displayed if there is no data for it.   You need to be careful with punc...
Mon, 25 Apr, 2022 at 2:56 PM
How to add an 'external' user
This article is aimed at Administrators.  Unlike standard researchers, External users can only see and use the assignments they are specifically authorised ...
Mon, 25 Apr, 2022 at 3:03 PM
Why can't I display/open PDF documents in Chrome?
If you are having difficulty viewing PDFs within Ezekia when using Google Chrome, such as getting a message stating: 'This content is blocked. Contact t...
Mon, 28 Apr, 2025 at 2:54 PM
How do I re-send a client portal invite?
It depends if the client has previously logged in before: •          If they have logged in before, you can send them this link:  https://client.ezekia.com...
Wed, 22 Jan, 2025 at 12:32 PM
When do executives receive automatic notifications?
In general, candidates are not notified automatically about anything – you choose when to advise people. 'Not Actively Looking' (NAL) profiles do no...
Mon, 3 Mar, 2025 at 1:44 PM
When I click the assignment, I want to go to the candidate list.
The user can now choose their destination when they click on the assignment. The assignment name now takes you to the Info page. The count of candidates ...
Fri, 13 May, 2022 at 9:58 AM
What is the difference between a toggle button and a toggle list in custom fields?
A toggle button custom field is a simple field with a Yes/No answer.   A toggle list is a group of related toggle buttons, all of which can be set indiv...
Mon, 23 Dec, 2024 at 2:46 PM