FAQ

This folder is for more involved user questions, including dealing with common problems.

New meetings keep asking for a time zone
If you keep being asked for a time zone when you create a new meeting in Ezekia, then your default timezone has been lost. This can occasionally happen as a...
Wed, 23 Oct, 2024 at 8:16 AM
Mismatched Candidate Numbers in Assignment Doughnut Circle
If you notice that the candidate numbers in an assignment doughnut circle do not match the numbers on the candidate’s page, such as follows: Follow the...
Tue, 29 Oct, 2024 at 12:06 PM
Token limit message when using the AI Analyze button in the Query Builder
When using the "Analyze using AI" button in the Query Builder to answer questions with large amounts of data, you may sometimes see a "Reques...
Wed, 30 Oct, 2024 at 9:11 AM
Sum of recipient amount must add up to the total amount of the invoice or revenue error
Occasionally, you may encounter an error stating that the sum of recipient amounts does not match the total amount of the invoice or revenue, despite it lo...
Fri, 8 Nov, 2024 at 5:37 PM
Ezekia URL's/Hyperlinks open in different browser
Please check the Windows default browser settings in the first instance by going to: Settings > Apps > Default Apps. If this looks correct, please no...
Fri, 13 Dec, 2024 at 10:49 AM
How Does Candidate Manual Ranking Work?
Manual ranking in projects allows users to prioritise candidates based on their own criteria. This feature ensures flexibility in ordering candidates but ha...
Wed, 5 Feb, 2025 at 1:05 PM
How do I resize a logo in an email or signature panel?
Copy an image and paste it into the email panel (1, below). Use the icon shown to open the image update panel. On the image update panel (2), change...
Tue, 18 Feb, 2025 at 11:36 AM
Importing Revenues and Fee Splits into Ezekia
Overview This guide provides step-by-step instructions on how to import revenue data, including fee splits, into Ezekia using JSON-formatted data within an...
Tue, 11 Mar, 2025 at 10:14 AM
Remove page breaks manually in Word after a report has been run
To remove page breaks manually in Word after a report has been run, follow these steps: Click Replace or Press Ctrl + H to open the Find and Replace wind...
Wed, 26 Mar, 2025 at 1:15 PM
Difference between “Companies” and “Clients” in Ezekia
In Ezekia, a Company refers to any organisation in your database (whether they are deemed a client, a prospect or a target company for sourcing etc). A Cli...
Tue, 1 Apr, 2025 at 3:23 PM