FAQ

This folder is for more involved user questions, including dealing with common problems.

How to upload a CV or resume to a candidates profile
There are two ways to upload/attach a CV to Ezekia. 1. Upload as a Document: This method allows you to attach the CV to an already created profile withou...
Fri, 2 Aug, 2024 at 5:42 PM
What does the 'remember me' box do on the login page?
When ticked, the ‘Remember Me’ box on the login page helps keep you signed in when you’re on a secure network, even if you’re idle or away from Ezekia for m...
Wed, 11 Jun, 2025 at 11:04 AM
Custom Word Report Template Not Uploading or Working
There are a few potential reasons why your template might not upload or work as intended: Incorrect Key Format: Ensure that all keys in the document f...
Wed, 21 Aug, 2024 at 5:23 PM
What does the Follow function do?
The follow function is available in most screens that have the filter bar, and allow users to choose on a record by record basis what records are displayed ...
Mon, 19 Feb, 2024 at 9:23 AM
Custom Word Invoice Templates
As an Administrator, you can now create your own invoice templates in Word, similar to the way that you can create custom Word project reports.  This means...
Mon, 3 Mar, 2025 at 1:56 PM
How do I add a LinkedIn logo hyperlink in a Custom Word Report?
It is now possible to have a LinkedIn logo as a hyperlink, rather than having to use a text LinkedIn URL link.  To implement this in a Word report templ...
Thu, 5 Sep, 2024 at 3:13 PM
Sending bulk emails through Ezekia
There are a couple of options available when sending bulk emails with the Ezekia platform.  1. Sending directly through Ezekia You can use a list in Ezek...
Wed, 25 Sep, 2024 at 3:44 PM
Troubleshooting Word Document Errors Downloaded from Ezekia
If you encounter an error message when trying to open a Word document downloaded from Ezekia, here are some steps to resolve the issue: Check File Permis...
Wed, 18 Sep, 2024 at 10:03 PM
How can I change Pipeline tags or hide them in lists or opportunities?
As an administrator, it is possible to add, amend or remove pipeline tags. It is also possible to hide pipeline tag from view, depending on if you are look...
Mon, 10 Mar, 2025 at 8:40 AM
How can I enter candidate salary, bonus or other compensation amounts?
Current Compensation To enter a candidate’s current salary and other compensation details: Navigate to the Person’s Info Page: Scroll down to the Confi...
Fri, 18 Oct, 2024 at 10:00 AM