FAQ

This folder is for more involved user questions, including dealing with common problems.

Sending Bulk Emails Through Ezekia
There are two main options when sending bulk emails from Ezekia, depending on the size of your audience and the level of control you need. Sending directly...
Thu, 29 Jan, 2026 at 9:28 AM
Troubleshooting Word Document Errors Downloaded from Ezekia
If you encounter an error message when trying to open a Word document downloaded from Ezekia, here are some steps to resolve the issue: Check File Permis...
Wed, 18 Sep, 2024 at 10:03 PM
How can I change Pipeline tags or hide them in lists or opportunities?
As an administrator, it is possible to add, amend or remove pipeline tags. It is also possible to hide pipeline tag from view, depending on if you are look...
Mon, 23 Feb, 2026 at 2:37 PM
How can I enter candidate salary, bonus or other compensation amounts?
Current Compensation To enter a candidate’s current salary and other compensation details: Navigate to the Person’s Info Page: Scroll down to the Confi...
Fri, 18 Oct, 2024 at 10:00 AM
Mismatched Candidate Numbers in Assignment Doughnut Circle
If you notice that the candidate numbers in an assignment doughnut circle do not match the numbers on the candidate’s page, such as follows: Follow the...
Tue, 29 Oct, 2024 at 12:06 PM
Sum of recipient amount must add up to the total amount of the invoice or revenue error
Occasionally, you may encounter an error stating that the sum of recipient amounts does not match the total amount of the invoice or revenue, despite it lo...
Fri, 8 Nov, 2024 at 5:37 PM
Ezekia URL's/Hyperlinks open in different browser
Please check the Windows default browser settings in the first instance by going to: Settings > Apps > Default Apps. If this looks correct, please no...
Fri, 13 Dec, 2024 at 10:49 AM
How Does Candidate Manual Ranking Work?
Manual ranking in projects allows users to prioritise candidates based on their own criteria. This feature ensures flexibility in ordering candidates but ha...
Wed, 5 Feb, 2025 at 1:05 PM
How do I resize a logo in an email or signature panel?
Copy an image and paste it into the email panel (1, below). Use the icon shown to open the image update panel. On the image update panel (2), change...
Tue, 18 Feb, 2025 at 11:36 AM
Importing Revenues and Fee Splits into Ezekia
Overview This guide provides step-by-step instructions on how to import revenue data, including fee splits, into Ezekia using JSON-formatted data within an...
Tue, 11 Mar, 2025 at 10:14 AM