If you notice that the candidate numbers in an assignment doughnut circle do not match the numbers on the candidate’s page, such as follows:


Follow these steps to resolve the issue:

  1. Recalculate Candidate Totals:
    • We have introduced a button to recalculate the candidate totals:
    • Press this button once.
    • Wait a few minutes for the recalculation to complete (this process may take up to an hour).
    • Refresh your browser to see the updated figures.


If the issue persists after following the above, you can also:

  1. Check for Hidden Tags:
    • Navigate to the assignment candidate page.
    • Use the cog icon to check for hidden tags:
    • Ask your Ezekia Admin to check if the default Deleted tag has been reused/renamed (this is identified by looking for the tag which does not have an ‘X’ button next to it, only a pencil icon) as this also hides a candidate from view:
  2. Further Assistance:
    • If the issue persists after following the above steps, please contact us at support@ezekia.com. We may need to re-index your entire people database to resolve the issue.