FAQ

This folder is for more involved user questions, including dealing with common problems.

How do exchange rates work in Ezekia billing records?
When you create a billing record in a currency other than your own, a currency exchange rate is applied to it. The exchange rate used in Ezekia is updated ...
Fri, 12 Apr, 2024 at 9:58 AM
How to retrieve a saved Ezekia password from a browser (Edge and Chrome)
Web browsers like Microsoft Edge and Google Chrome have built-in password managers that store your login information for websites you visit. If you’ve forg...
Tue, 23 Apr, 2024 at 12:39 PM
How to Permanently Delete an Archived (or Merged) Company
After archiving a company, you may wish to permanently delete it, or alternatively you may wish to reuse the name of a company you have archived or merged....
Fri, 30 Aug, 2024 at 4:21 PM
URLs in Query Builder are not clickable in Excel
URLs extracted using Query Builder into an Excel spreadsheet are not clickable. This is as a result of the way the Microsoft API that we use for this wo...
Fri, 10 May, 2024 at 8:35 AM
How to ensure signature images are rendered correctly in Gmail
When you add an image to your email signature in Ezekia, the platform uses a specific encoding format that is compatible with many email clients, including...
Mon, 20 May, 2024 at 5:26 PM
Task Notifications and Calendar Entries
If you want to receive task notifications and reminders/invites into your Outlook calendar, please ensure you have this setting turned on within your perso...
Thu, 6 Jun, 2024 at 4:10 PM
How do I get my data if I want to leave Ezekia?
We can supply a data extract in two formats: An SQL data backup together with all related file attachments. This is the best option if you want to move t...
Tue, 11 Mar, 2025 at 2:39 PM
Troubleshooting Slowness in Ezekia
Ezekia is a web-based application, and so its speed is highly dependent on your network connection. You can use built-in tools on your Windows or macOS ...
Fri, 21 Jun, 2024 at 10:59 AM
Setting Up DKIM For Your Email Domain On Ezekia
DomainKeys Identified Mail (DKIM) is an email authentication method designed to reduce your emails being flagged as spam. When enabled, this will ensure no...
Mon, 5 Aug, 2024 at 6:29 PM
DKIM Troubleshooting Steps
Contents: Steps to Set Up DKIM on Ezekia Video Guide Common DNS/Hosting Providers Finding Your Domain’s Registrar Troubleshooting Notification and Cl...
Tue, 28 Jan, 2025 at 6:37 PM