FAQ

This folder is for more involved user questions, including dealing with common problems.

How do I get my data if I want to leave/pause Ezekia?
If you decide to leave Ezekia or pause your subscription temporarily, there are several ways you can take your data with you or have us retain it for futur...
Fri, 12 Dec, 2025 at 11:08 AM
Troubleshooting Slowness in Ezekia
Ezekia is a web-based application, and so its speed is highly dependent on your network connection. You can use built-in tools on your Windows or macOS ...
Fri, 21 Jun, 2024 at 10:59 AM
Setting Up DKIM For Your Email Domain On Ezekia
DomainKeys Identified Mail (DKIM) is an email authentication method designed to reduce your emails being flagged as spam. When enabled, this will ensure no...
Mon, 5 Aug, 2024 at 6:29 PM
DKIM Troubleshooting Steps
Contents: Steps to Set Up DKIM on Ezekia Video Guide Common DNS/Hosting Providers Finding Your Domain’s Registrar Troubleshooting Notification and Cl...
Thu, 8 Jan, 2026 at 2:19 PM
How to upload a CV or resume to a candidates profile
There are two ways to upload/attach a CV to an existing person profile Ezekia. 1. Upload as a Document: This method allows you to attach the CV to an alr...
Fri, 22 Aug, 2025 at 12:49 PM
What does the 'remember me' box do on the login page?
When ticked, the ‘Remember Me’ box on the login page helps keep you signed in when you’re on a secure network, even if you’re idle or away from Ezekia for m...
Wed, 11 Jun, 2025 at 11:04 AM
Custom Word Report Template Not Uploading or Working
There are a few potential reasons why your template might not upload or work as intended: Incorrect Key Format: Ensure that all keys in the document f...
Wed, 21 Aug, 2024 at 5:23 PM
What does the Follow function do?
The follow function is available in most screens that have the filter bar, and allow users to choose on a record by record basis what records are displayed ...
Mon, 19 Feb, 2024 at 9:23 AM
Custom Word Invoice Templates
As an Administrator, you can now create your own invoice templates in Word, similar to the way that you can create custom Word project reports.  This means...
Mon, 3 Mar, 2025 at 1:56 PM
How do I add a LinkedIn logo hyperlink in a Custom Word Report?
It is now possible to have a LinkedIn logo as a hyperlink, rather than having to use a text LinkedIn URL link.  To implement this in a Word report templ...
Thu, 5 Sep, 2024 at 3:13 PM