FAQ

This folder is for more involved user questions, including dealing with common problems.

Forms not sending
This is probably just that the Microsoft integration needs to be re-authenticated. The user needs to go to the settings page and click the Integrate Ema...
Mon, 23 Dec, 2024 at 3:13 PM
Who gets notifications of new executive signups?
One notification email is sent to each search firm user within your company. By default, this is overnight, but it can be set to weekly, or disabled complet...
Fri, 3 Jan, 2025 at 2:42 PM
What if the job is not in the search list?
Industry search items are industry standard and do not cover every nuance of job titles, so pick the closest one, then use free text job title fields to cap...
Thu, 2 Jan, 2025 at 2:30 PM
How do I reset my password?
You can reset your password using this page: https://ezekia.com/reset and enter your email address.  You should receive an email with a reset link (check y...
Thu, 26 Sep, 2024 at 4:21 PM
What happens when I add an unconnected profile to an assignment?
If you find an anonymous, unconnected candidate (e.g. someone who is registered with Not Actively Looking, but not connected to your firm) during the search...
Fri, 3 Jan, 2025 at 11:47 AM
How do I add an email template?
You can set up personalised email templates from any person’s emails page. Write the subject and the email as you want it to appear, which can include your ...
Fri, 10 May, 2024 at 5:29 PM
How can I Archive Lots of Records in One Go?
On the list of records (companies, assignments, opportunities) select all the records you want to archive as shown below (1).  One of the options in the row...
Tue, 30 Nov, 2021 at 9:38 AM
Adding a Direct Assignment Link for Adverts
In each assignment, there is a unique link enabling execs to register and connect direct to that assignment. This means you could create an advert somewhere...
Fri, 3 Jan, 2025 at 1:55 PM
How do I change record owner?
The primary record owner is the person responsible for the record (by default, this will be the creator of the record). You can change the owner on the '...
Mon, 24 Nov, 2025 at 2:25 PM
Unable to setup Project auto-numbering
If the system is saying that a higher project number exists, you must either use a higher number than the problem one, or remove the problem one from the sy...
Fri, 3 Dec, 2021 at 8:24 PM