If you click on an email address, the system will open an email application with a new email form addressed to the selected person. Your computer's default mail application determines which application opens. After completing these changes, when you click an email address in Ezekia, the required email client will open, addressed to the correct person, and the BCC address field will be completed to ensure the email is copied to the right profile in Ezekia.
Changing the computer to make Outlook the default
Windows.
Click the Windows button and type ‘default’. In the list of programs, click ‘Default Apps’.
In the next panel, you will see the current default email application at the top. Click this (1) and then, in the list of available email applications, click Outlook (2). It should then work as expected.
MAC
Open the Mail app.
Choose Mail > Preferences, then click General.
Choose Outlook as the email app from the 'Default email reader' menu.
Changing the computer to make Gmail the default
This is a browser-based email client, so you need to make adjustments in the browser settings.
Chrome
1. Open Gmail while in Chrome. Click the Protocol Handler icon (two diamonds overlapping) located in your browser’s address bar.
2. When prompted to 'Allow Gmail to open all email links?' Select 'Use Gmail' and then click Done.
If this works, you’re finished; otherwise, continue to step 3.
3. Click the Chrome menu icon in your browser's top right-hand corner, then choose Settings.
4. Scroll down to the Privacy and Security section, then click the arrow to the right of Site Settings.
5. Scroll down to the Permission section, then click the arrow to the right of Additional Permissions.
6. Scroll to the Handlers section, then click the arrow to the right.
7. Choose to 'Allow sites to ask to become default handlers for protocols (recommended)' and then click More (three dots) to set Gmail as default.
Microsoft Edge
1. Open Gmail while in Edge. Next, click the Protocol Handler icon (two diamonds overlapping) in your browser’s address bar.
Note: If you don’t see the Protocol Handler icon, skip to step 3.
2. When prompted to 'Allow Gmail to open all email links?' Select 'Use Gmail' and then click Done.
If this works, you’re finished; otherwise, continue to step 3.
3. Click the 3 dots in the top right-hand corner of the screen and then click Settings.
4. On the Settings page, click Cookies and Site Permissions, then click the arrow to the right of Handlers.
5. Choose 'Allow sites to ask to become default handlers for protocols (recommended)' and then click More (three dots) to set Gmail as default.